RMA

RMA
Customer can create RMA request for his order item easily with appropriate return type and return reason. Email notifications for admin and customer.
Version: 1.0.1
Compatibility: Community 1.7.x , 1.8.x, 1.9.x
$89
$89
Quality Code
Free installation
Free lifetime updates
90 days free support
30 days refund policy*
Paid on-demand customisation
  • Demo
  • How it works
  • Screenshots
  • Features
  • User Guide
  • Reviews
  • Contact us
Overview
HOW IT WORKS

Return Management Authorization (RMA) is not directly helpful in the acquisition of new customers for your business, but it can lead to losing them if there is no proper system of Returns. Efficient return system can also lead to winning customers trust and making them lifetime customers. Almost 5% to 40% of the products sold on eCommerce get returned, this lead to the rise of efficient RMA system, which fulfills demands of both, the Customer and the Store Owner.

Using our Magento RMA extension, customers can request for return, replacement & exchange of the ordered items. If you as the store owner don’t want to give the money back to the customer, you can also provide in-store credits which can be used by the customer to purchase any product from your store. It also helps the store owner manage every aspect of returns easily and makes the complex procedure of return simple.

Store credit will be only applied with our other extension Loyalty program - Store Credit and Reward points

With the help of this extension, a customer can create RMA request for his order item easily with appropriate return reason, return type (Refund, Store Credit, Replace etc.). Admin will get an email notification when a customer creates a return request. Admin can approve/disapprove RMA request. Admin can also add new custom status for RMA request. For each status update, the customer will get notified by an email.

The Customer can discuss with admin by sending a message with attachment for specific RMA request. This message history will be saved & both can see it.

Customer and Admin both will receive email notification for RMA request status update.

Screenshots
Customers Returns Grid
New Return Request
Return Request Form
Extension Configuration
RMA Request Grid
Create RMA For Order
Product For New RMA Request
Create RMA From Back-end
View/Edit RMA Request
RMA Status Grid
Add RMA Status
View/Edit RMA Status
RMA Reason Grid
Add New RMA Reason
View/Edit RMA Reason
Return Type Grid
Add New Return Type
View/Edit Return Type
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Features
Customer Oriented
  • The Customer can create and manage return request easily.
  • The Customer will be notified by email about his item return status update
  • The Customer can create return request with different reasons, for example, Product Dislike, Damaged Product, Wrong Product etc.
  • The Customer can create return request of different types, for example, Refund, Replacement, Store credit
  • The Customer can get in direct touch with admin for any specific RMA request by sending a message with attachment.
  • Customer and admin can see RMA request message history.
Admin Oriented
  • Admin can create RMA requests on behalf of any customer through the back-end.
  • Admin can manage RMA requests easily.
  • Admin can manage custom RMA statuses, reasons, return types.
  • Admin can select for which order status customer will be allowed to create an RMA request.
  • Admin can set rule: After how many days customer will be able to create the RMA request after the order is completed, for e.g. 30 days
  • Admin can change email templates for different email of RMA request.
  • Admin can also select default RMA status when new RMA request is generated
Manage appropriate RMA Type

Admin can easily manage the type of the RMA request as per his requirement by adding new type, deactivating existing type or deleting existing type.

Store credit will be only applied with our other extension Credit Points

Manage appropriate RMA Reason

Admin can easily manage the reason of the RMA request as per his requirement by adding new reason, deactivating existing reason or deleting existing reason.

Manage appropriate RMA Status

Admin can easily manage the status of the RMA request as per his requirement by adding new status, deactivating existing status or deleting existing status.

User Guide
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Reviews
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