RMA ( Return Merchandise Authorisation ) in Odoo

Manage Return Merchandize Authorization ( RMA ) in Odoo. Allow users to manage Return Orders, Replacement, Refund & Repair in Odoo.
Compatibility: Odoo Version : 12, 11, 10
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RMA (Return merchandise authorization) is a part of the process to receiving a refund, replacement or repair of purchased items by customers from vendors / distributors / retailers.  Many retailers will accept returns from customer under certain conditions which are described in their return policies, based on that either retailer will approve or reject a request for return.


  • Allows users to create predefined Return reason & set appropriate Action to be taken.
  • Allows users to Approve or Reject an RMA Request from Customer.
  • Allow users to manage return or replacement in Odoo.
  • Notify responsible for next action by an email automatically.
  • User can take actions like Refund, Replacement or Repair in Odoo.
  • RMA for Odoo App generate documents automatically such as Delivery Order / Credit Note / Sales Order based on action taken by responsible person.
  • Allow users to see all the documents from the same screen.
  • Users can print RMA Report & Send to customer by an email



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