RMA ( Return Merchandise Authorisation ) in Odoo

RMA ( Return Merchandise Authorisation ) in Odoo
Manage Return Merchandize Authorization ( RMA ) in Odoo. Allow users to manage Return Orders, Replacement, Refund & Repair in Odoo.
Compatibility: Odoo Version : 12, 11, 10
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RMA (Return merchandise authorization) is a part of the process to receiving a refund, replacement or repair of purchased items by customers from vendors / distributors / retailers.  Many retailers will accept returns from customer under certain conditions which are described in their return policies, based on that either retailer will approve or reject a request for return.

RMA and RMA reason menu
RMA reasons
RMA created
Reject RMA with Reason
Show rejected claim with reject reason
Receipt created
Set same replace product
Set different replace product
See all deliveries, sale order and refund invoice which are created during RMA process
Show RMA in Delivery Order
Create RMA from Delivery Order
Print RMA report

  • Allows users to create predefined Return reason & set appropriate Action to be taken.
  • Allows users to Approve or Reject an RMA Request from Customer.
  • Allow users to manage return or replacement in Odoo.
  • Notify responsible for next action by an email automatically.
  • User can take actions like Refund, Replacement or Repair in Odoo.
  • RMA for Odoo App generate documents automatically such as Delivery Order / Credit Note / Sales Order based on action taken by responsible person.
  • Allow users to see all the documents from the same screen.
  • Users can print RMA Report & Send to customer by an email



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