Product Questions & FAQ for Magento 2

Product Questions & FAQ for Magento 2

Provide your customers a facility to ask questions on product page & enable admin to manage & reply to those questions.
Version 1.0.0
10 Purchases
Compatible with Community 2.0.* - 2.1.*
(?)
$59

Screenshots

Overview

Sometimes a customer may want some information about a product that is not displayed on the product page. In such a case if the customer does not find a way to interact with the support team or store-owner, he may abandon the purchase due to confusion. ‘Product Questions’ extension encourages a customer to interact with the admin by letting them ask questions on the product page. Admin can review that question, respond to it and choose whether to display it publicly or privately.

How extension will work?
  • Set multiple receiver(s) with comma(,) separated for new question email notification from configuration area.
  • Choose if you want your customer to login first to ask a question
  • Provide your customer a simple and easy to use interface to ask questions on the product page.
  • Admin will be notified by an email when a customer asks a question.
  • Administrator can review and respond to the questions asked by the customer from admin panel.
  • Customer will be notified by an email when admin answers to their question.
  • Set visibility of a question to public if you want to display it on front-end or to private if you do not want to display.
  • If you set a question as a general question, it will be displayed as a FAQ on all the products & if you set it as specific, it will only be displayed for a specific product.
  • Possible to delete or update visibility status of multiple questions in no time.

Features
  • Allow potential customers to ask questions on product
  • Question/Answer email notification sent to both customer and admin
  • Enable CAPTCHA to safeguard your web store from spammers
  • Admin can review and respond to those questions from backend
  • Set visibility of a question to public/ private
  • Choose to display a question as general for all products or only for a specific product(s)
  • Delete or update visibility status of multiple questions easily
  • Admin Set single/multiple receiver(s) for new question email notification
User Guide
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